Frequently Asked Questions (FAQs)

Q: How long does it take for my order to arrive?
A: We ship all domestic orders from our USA factory. International orders are shipped from our Amsterdam location.

USA - Within 2-5 business days
Canada - Within 4-10 business days
Western Europe - Within 5-15 business days
Australia/NZ - Within 5-15 business days
Rest of the World - Within 5-20 business days

Each item is meticulously handcrafted with love, tailored specifically for you and your loved ones. Please give some allowance during the holidays as this may increase slightly due to changes in schedule of our carriers.

Learn more about our Shipping Policy.

Q: Can I cancel or update my order? or change my shipping address?
A: Yes, you can cancel your order within the first 24 hours by contacting our support team. Unfortunately, after this period, updates or changes to order details or shipping addresses may not be possible, but for assistance, please reach out to our support team at support@timelesslovegifts.com, providing your order number and details.

Q: How do I track my order?
A: You will receive a confirmation email with tracking information once your order has been processed and shipped out. Simply check your inbox and spam folder for the confirmation email or visit our "Track Order" page on the website using your order number and email for real-time updates on your cherished keepsakes' journey.

Q: I attempted to call +1 (727) 456-9758 but couldn't connect.
A: Kindly be aware that our dedicated customer service operates within standard office hours, from Monday through Friday (9 am - 5 pm EST). For assistance beyond these hours, please reach out via email at support@timelesslovegifts.com and we assure you a response as soon as possible.

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